Delivery & Returns

Dispatch

We aim to dispatch orders within 1–2 working days after an order has been successfully placed.

Delivery time after dispatch depends on the courier service and destination. Courier delivery times are estimates and may occasionally be affected by circumstances outside our control.

Returns

If you change your mind, please contact us within 14 days of receiving your order. Eligible products must be unused, unopened and returned in their original condition and packaging.

For hygiene and safety reasons, products that have been opened or unsealed may not be eligible for a change-of-mind return where the applicable consumer rules allow this exception.

This does not affect your statutory rights if a product is faulty, damaged, not as described or otherwise does not meet the requirements of applicable consumer law.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible. Include your order details and, where appropriate, clear photographs so we can review the issue.