Privacy Policy

2. Information we may collect

Depending on how you interact with Glow Mee, we may collect information such as:

• Your name and contact details.
• Your email address and telephone number.
• Your billing and delivery address.
• Order details and purchase history.
• Payment-related information provided to or received from our payment service providers.
• Information you provide when contacting our customer-care team.
• Technical or website usage information where this is collected through necessary website technologies or, where applicable, technologies for which your consent has been obtained.

Glow Mee does not intend to store customers' full payment card details directly. Card and other electronic payments may be processed by specialist third-party payment providers.

3. How and why we use your information

We may use personal information where necessary to:

• Process and fulfil customer orders.
• Arrange payment and delivery.
• Provide customer service and respond to enquiries.
• Process returns, refunds or order-related issues.
• Maintain appropriate business and transaction records.
• Protect our website, customers and business from fraud or misuse.
• Meet our legal, regulatory and accounting obligations.
• Improve our website and services where we have an appropriate lawful basis to do so.

4. Our lawful bases for using personal information

Under UK data-protection law, we must have a lawful basis for processing personal information. Depending on the circumstances, we may rely on:

• Contract — where information is needed to process and fulfil your order or take steps at your request before entering into a contract.
• Legal obligation — where we are required to keep or use information to comply with applicable law.
• Legitimate interests — where appropriate for operating, protecting and improving our business, provided those interests are not overridden by your rights and interests.
• Consent — where we ask you to make a genuine choice, for example for certain cookies or future electronic marketing activities where consent is required.

5. Who we may share information with

We do not sell your personal information. We may share relevant information with trusted service providers where necessary to operate our business and fulfil your order. These may include:

• Payment-processing providers.
• Delivery and fulfilment providers, including Evri where used to deliver your order.
• Website hosting and technical service providers.
• Professional advisers, accountants or other service providers where reasonably necessary.
• Government bodies, regulators or law-enforcement authorities where disclosure is required by law.

We aim to provide service providers only with information reasonably necessary for the service they perform.

6. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, providing customer service, maintaining appropriate business and accounting records, resolving disputes and meeting legal obligations.

Different categories of information may therefore be retained for different periods.

7. Keeping your information secure

We take reasonable organisational and technical measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

8. International data transfers

Some technology or service providers we use may process information outside the United Kingdom. Where personal information is transferred internationally, we will take appropriate steps required by applicable data-protection law to protect that information.

9. Your rights

Depending on the circumstances, UK data-protection law may give you rights relating to your personal information, including the right to:

• Ask for access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to erase information in certain circumstances.
• Ask us to restrict certain processing.
• Object to certain uses of your information.
• Receive certain information in a portable format where the right to data portability applies.
• Withdraw consent where processing relies on your consent.

These rights do not apply in every circumstance. To make a request, contact us at info@glowmee.co.uk.

10. Cookies and similar technologies

Our website may use cookies or similar technologies that are necessary for website and shopping functionality. If we introduce optional analytics, advertising or other non-essential technologies, we will provide appropriate information and consent choices where required.

11. Questions and complaints

If you have a question or concern about how Glow Mee handles your personal information, please contact us first at info@glowmee.co.uk so we can investigate your concern.

You also have the right to raise a complaint with the UK Information Commissioner's Office (ICO) if you are dissatisfied with how your personal information has been handled.

12. Changes to this Privacy Policy

We may update this Privacy Policy when our website, services or legal obligations change. The latest version will be published on this page with an updated revision date.